Return Policy:

We want you to be completely satisfied with your purchase from Slongas. If, for any reason, you are not fully happy with your order, you may return the product(s) within 14 days of receiving them, in accordance with the EU regulations on distance selling.

Please note the following guidelines for returns:

1. Eligibility:
   • Returns are accepted within 14 days of the delivery date.
   • The product(s) must be unused, undamaged, and in their original packaging.
   • All accompanying accessories, manuals, and promotional items must be included.
2. Return Process:
   • To initiate a return, please contact our customer support team at info@slongas.eu within the specified return period.
   • Our team will guide you through the return process and provide you with the necessary instructions.
3. Return Shipping:
   • The customer is responsible for the cost of return shipping.
   • We recommend using a trackable shipping method to ensure the safe return of the product(s).
   • Please retain the shipping receipt as proof of return.
4. Refund:
   • Once we receive the returned product(s) and verify their condition, we will process the refund within 14 days to the original payment method used for the purchase.
   • Please note that the original shipping fees are non-refundable.
5. Exceptions:
   • The following items are not eligible for return: Stickers
6. Damaged or Defective Products:
   • In the event that you receive a damaged or defective product, please contact our customer support team immediately. We will assist you with a replacement or refund.

Please remember that our return policy is in compliance with EU regulations, and any additional consumer rights provided by the laws of Lithuania will also be upheld.

If you have any further questions or need clarification regarding our return policy, please don’t hesitate to reach out to our customer support team. We’re here to assist you.